Training

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Reaching and Serving Private Pay Consumers

• What does it take to fulfill the national vision of ADRCs as highly visible and trusted places where people of all income levels can turn for information and assistance?
• How can Community Living Programs effectively connect people who are not eligible for Medicaid with home and community based services?
• How can the aging network best deliver the product of high quality HCBS to veterans?

All of these are questions that directly relate to the Administration on Aging's strategic programming and priorities for the aging network. The network has not turned away people with higher incomes, but the common model of serving clients who pay minimally or not at all contrasts with a new paradigm of serving clients who can afford to pay for services. This training presents and promotes an introductory discussion about the transition to serving a broader income spectrum and identifies the issues, challenges, and rewards in making that transition. The trainers discuss considerations such as Information and Referral Database inclusion criteria, staff training, marketing strategies, and how to best work with higher income consumers to meet their unique needs.

Audience: ADRC Managers, program planners and directors who are responsible for planning service delivery within their organization; others interested in learning more about building capacity for serving higher-income consumers.

Instructors: Sarah Lash and Christina Bowen (TAE), Beverly Burton and Sandi Smith (Florida)

Recorded Webinar

A recording of this webinar can be downloaded and viewed in Windows Media Player.
Recording of TAE Training: Reaching and Serving Private Pay Consumers (Windows Media)

Call Resources

Presentation from "Reaching and Serving Private Pay Consumers" Training (PowerPoint) or (PDF)
This training presents and promotes an introductory discussion about the transition to serving a broader income spectrum and identifies the issues, challenges, and rewards in making that transition.

TAE Training Handout: Marketing To and Serving Private Pay Consumers (PDF) or (Word)
This short handout describes the role ADRCs can play in assisting consumers of higher incomes who are able to contribute for long-term supports and services. This document is part of a series of handouts that were developed by the ADRC-TAE to be distributed in conjunction with in-person ADRC staff training.

Frequently Asked Questions and Answers from "Reaching and Serving Private Pay Consumers" Training (PDF) or (Word)
Trainers from the December 2009 TAE Training on Reaching and Serving Private Pay Consumers compiled this list of Frequently Asked Questions and answers on the subject.

ADRC of Pasco-Pinellas Relationships with For-Profit Providers (Word)
Source: Florida ADRC
This description of the Area Agency on Aging of Pasco-Pinellas' relationships with for-profit providers was contributed as a resource for this training.

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