Webcast Help

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Your TA partners at The Lewin Group use a webcast application called GoToMeeting for many conference calls, including work group calls and standing grantee calls. The webcast or "webinar" allows the presenters to share presentations, documents, and other visuals with the call participants.

Download the GoToMeeting Quick Reference Guide for attendees to view detailed instructions about joining and participating in webinars. Or for personalized assistance, contact the GoToMeeting Support Center toll-free at 1-800-263-6317.

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Using GoToMeeting

If you have not used the webcast software on a previous call with us, we recommend that you visit the website and download the software 10 minutes prior to the call if you have a broadband connection and 20 minutes if you have a dial-up modem to be sure you will be able to access the webinar. You may continue to use your computer while the software downloads. For more information on the webinar software, you may email us or consult the software user guide at https://www.gotomeeting.com/default/downloads/pdf/p/GoToMeeting_User_Guide.pdf.

Option 1 (Recommended): Attend a Webinar by Registering In Advance:

1. Register for the webinar using the link provided on the call page or in the ADRC Weekly newsletter.
2. GoToMeeting will email you a confirmation immediately after you register, then again one hour before the scheduled start of the webinar. This confirmation message has a link that will take you directly into the webinar - a blue button that says "Join Webinar"
3. At the time of the call, click on that button in the confirmation email.
4. Click "Yes" or "Always" if prompted to accept the download. (You may have to do this twice.)
5. You will enter the meeting, and two windows will open. The large Viewer Window on your left shows the presentation. The Control Panel on the right allows you to ask questions and to view other information about the call.
6. If you log in to the webinar before the call officially begins, the Viewer Window will display the Waiting Room setting, which is the ADRC-TAE logo, the title of the call, and a mostly white screen.
7. Once you are connected to the webinar via computer, call the separate phone number for the conference call.
8. When the webinar begins, you will be able to see the presentation live through the Viewer Window.

Option 2: Attend a Webinar by joining at the time of the call:

1. If you did not register for the webinar in advance, go to www.gotomeeting.com at the appointed time.
2. Click the gray "Join a Meeting" button on the left side of the GoToMeeting homepage.
3. Click "Yes" or "Always" if prompted to accept the download. (You may have to do this twice.)
4. In the pop-up dialog box that appears, enter the Meeting ID you received from the ADRC website or newsletter.
5. You will enter the meeting, and two windows will open. The large Viewer Window on your left shows the presentation. The Control Panel on the right allows you to ask questions and to view other information about the call.
6. If you log in to the webinar before the call officially begins, the Viewer Window will display the Waiting Room setting, which is the ADRC-TAE logo, the title of the call, and a mostly white screen.
7. Once you are connected to the webinar via computer, call the separate phone number for the conference call.
8. When the webinar begins, you will be able to see the presentation live through the Viewer Window.

Q: What are the system requirements for attending a meeting?
A: To attend a meeting, the following is required:

• Internet Explorer® 5.0 or newer, Netscape® 6.0 or newer, Mozilla® Firefox® 1.0 or newer (JavaScript™ and Java™ enabled)
• Windows® 2000, XP, 2003 Server or Vista
• Stable 56k, cable modem, ISDN, DSL, or better Internet connection
• Minimum of Pentium® 400 MHz with 256 MB of RAM (recommended)

Q: Can Mac users join a meeting?
A: Yes, Macintosh® users can attend meetings hosted on GoToMeeting 3.0 or later. System requirements:

• Safari™ 1.3 or newer, Firefox® 1.5 or newer on PowerPC G3/G4/G5, Firefox 1.5.0.2 or newer on Intel® (JavaScript™ and Java™ enabled)
• Mac OS® X 10.3.9 (Panther) or newer
• owerPC G3/G4/G5 or Intel processor (G4 450 MHz with 256 MB of RAM or better recommended)
• Stable 56k, cable modem, ISDN, DSL, or better Internet connection

Troubleshooting

If GoToMeeting does not start within one minute after you click on the "Join A Meeting" button, manually download the software, save the file to your desktop, and click "Run" or "Open" when prompted.

If you are having trouble joining a webinar meeting after following the directions above, sometimes running the GoToMeeting Connection Wizard will help resolve the issue. Here are the directions:

1. Go To: https://www.gotomeeting.com/wizard
2. Run the Wizard. The entire process should take less than 2 minutes. The Wizard will find the best connection from your computer to the GoToMeeting servers and register the settings on your computer. You should only have to run the Connection Wizard once.
3. After you've run it, please reboot your computer.
4. Try to join the webcast meeting again.

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