and where there were systemic gaps that could be addressed by focused training.
(PDF)
Associated Date: November 2011 Fall 2010 SART Outcomes Compilation
Source: The Lewin Group
This document contains tables and charts illustrating what grantees reported in the areas of staffing, budget, and outcomes in the Fall 2010 reporting period as well as trends over the last several periods.
(Word)
(PDF)
Added November 1, 2011
Nevada ADRC Evaluation Report
Source: Nevada
Nevada ADRC Evaluation Report describes Nevada’s ADRC program activities and progress, including findings and recommendations regarding program operations, for the period April 1, 2010 to March 31, 2011.
(PDF)
Associated Date: March 2011
Spring 2010 SART Outcomes Compilation
Source: The Lewin Group
This document contains tables and charts illustrating what grantees reported in the areas of staffing, budget, and outcomes in the Spring 2010 reporting period as well as trends over the last several periods.
(Word)
(PDF)
Added March 17, 2011
Aging and Disability Resource Centers in Wisconsin: A Status Report
Source: Wisconsin
Aging and Disability Resource Centers in Wisconsin: A Status Report
(PDF)
Associated Date: February 2011
The NY Connects Program Satisfaction Survey Report
Source: NY Connects
The New York State Office for the Aging and the Center for Development of Human Services performed a survey of customer service satisfaction and the perceived benefit and value of NY's ADRC.
(PDF)
Added June 9, 2010
A Cross-System Profile of Maine’s Long Term Support System
Source: Muskie School of Public Service
This document provides a new way of looking at Maine’s long term services and supports, with an emphasis on developing a common approach for describing and analyzing long term services and supports across programs.
(PDF)
(Word)
Added May 27, 2010
Colorado's Adult Resources for Care and Help Project Evaluation
Source: Colorado Department of Human Services
The evaluation was organized around the stated goals of streamlining access to appropriate long term care services, expanding and integrating information and assistance services, and identifying unmet needs and coordinating policy solutions through a regional advisory council. This analysis follows the federal program guidelines for ADRC evaluations.
(PDF)
(Word)
Updated October 14, 2011
Spring 2009 SART Outcomes Compilation
Source: ADRC-TAE, The Lewin Group
This document contains tables and charts illustrating what grantees reported in the areas of staffing, budget, and outcomes in the Spring 2009 reporting period as well as trends over the last several periods.
(Word)
(PDF)
Associated Date: June 01, 2009
Spring 2008 SART Outcomes Compilation
Source: ADRC-TAE, The Lewin Group
This document contains tables and charts illustrating what grantees reported in the areas of staffing, budget, and outcomes in the Spring 2008 reporting period as well as trends over the last several periods.
(Word)
(PDF)
Associated Date: June 01, 2008
Iowa Aging and Disability Resource Center Pilot Sites - Evaluation Report
Source: Iowa, Research Institute for Studies in Education
This evaluation of the Johnson County and Linn County Aging and Disability Resource Center (ADRC) pilot sites funded by the Iowa Department on Aging (IDA), assesses the process and outcomes of establishing a standardized entry point process to long-term care supports and services, with emphasis on the role of the Options Counselor (OC) at both sites.
(PDF)
Added March 8, 2010
AoA "Excellence in Action" Press Release
Source: Administration on Aging
This press release announced the winners of the 1st Annual "Excellence in Action" awards presented at the 2010 National Meeting.
(PDF)
Added March 2, 2010
Hallmarks and Features of High–Quality Community-Based Services
Source: Independent Living Research Utilization (ILRU)
This paper, based on the experiences of states that implemented Real Choice Systems Change grants, identifies the features of high-quality integrated community services and the systems that support them.
(PDF)
Updated April 27, 2010
ADRC Semi-Annual Report Narrative Summary of Spring 2009 Data
Source: Technical Assistance Exchange
The Technical Assistance Exchange (TAE) compiled this summary of the narrative sections that grantees submitted in the April 2009 Aging and Disability Resource Center Semi-Annual Reporting Tool (SART) for the period October 2008 through March 2009. This “snapshot of ADRC activities highlights selected strategies that states have used as they continue to develop, implement, expand, and sustain their ADRCs. The report also describes some of the challenges and lessons learned about these activities.
(PDF)
(Word)
Associated Date: October 2009
Looking Back/Moving Forward - National/State Impact of ADRCs
Source: ADRC-TAE, The Lewin Group
This presentation was given by Joseph Lugo of AoA, Lois Yellowthunder of Minnesota Board on Aging, and Cindy Gruman of The Technical Assistance Exchange at the 2009 n4a Conference in Minneapolis during a session assessing the experience of ADRCs over the first 5 years of the grant.
(Powerpoint)
(PDF)
Associated Date: July 2009
Mississippi ADRC Focus Group Report
Source: Mississippi ADRC
In May 2008, the Institute for Disability Studies (IDS) conducted three focus groups in the Central Mississippi Planning and Development District / Area Agency on Aging (CMPDD/AAA) service area. It was designed to gather information from individuals with disabilities and older individuals concerning the status of home and community based services and independent living related services supporting individuals’ desire and efforts to maintain independent living status and avoid institutionalization. Discussion was facilitated by IDS and focused on AoA factors impacting successful Aging and Disability Resource Center (ADRC) implementation: visibility and trust, ease of access, responsiveness, and effectiveness.
(Word)
(PDF)
Added June 29, 2009
Michigan Single Point of Entry Program Evaluation
Source: Michigan
This evaluation plan of Michigan's Single Point of Entry (SPE) or Long Term Care Connections (LTCC) pilot was conducted by The Michigan Public Health Institute (MPHI) and also includes a discussion of data requirements. This evaluation does not consider cost effectiveness.
(PDF)
Added June 11, 2009
Michigan Single Point of Entry Cost Effectiveness Evaluation
Source: Michigan
These reports are an evaluation of the cost effectiveness of Michigan's Single Point of Entry (SPE) or Long Term Care Connections (LTCC) pilot. Health Management Associates (HMA) conducted the analysis.
(PDF)
(PDF) Caption: This is a summary report.
Added June 11, 2009
Wisconsin Customer Satisfaction Evaluation Executive Summary
Source: Wisconsin
The Wisconsin Department of Health Services (DHS) conducted an evaluation of customer satisfaction among clients of the state’s ADRC to provide baseline customer satisfaction measures and the tools for ongoing tracking of customer satisfaction.
(Word)
(PDF)
Updated October 18, 2011
ADRC Services and Functions by Program Site
Source: Technical Assistance Exchange
This spreadsheet provides a list of ADRC program sites and information about which organizations are operating the ADRC and the services and functions they provide.
(Excel)
Added April 29, 2009
North Carolina ADRC Consumer Satisfaction Report
Source: North Carolina
This document from North Carolina summarizes findings from all consumer satisfaction surveys conducted in the Forsyth ADRC site during the funded period of the initiative.
(Word)
(PDF)
Updated February 10, 2009
Georgia Gateway Consumer Satisfaction Survey Report
Source: Georgia ADRC
This Consumer Satisfaction Survey Report for State Fiscal Year 2007 was done by Georgia's Planning and Evaluation Section Quality Assurance Team and describes the results of their assessment of consumer satisfaction with all of Georgia's AAAs. The Consumer Satisfaction survey instrument used by the researchers is also included.
(Word)
(Word) Caption: Survey Instrument
(PDF)
(PDF) Caption: Survey Instrument
Added April 21, 2008
Hawaii Streamlining and Access Focus Groups Results
Source: Hawaii ADRC
Five focus groups were held throughout the Island of Oahu. It was determined that each focus group should be relatively homogeneous in make-up in order to maximize the potential for shared experiences. An effort was made to have reasonable representation of varying genders, ages and ethnicities and this diversity is reflected in the responses.
(Word)
(PDF)
Associated Date: March 27, 2008
Arizona Summary of Focus Group Findings
Source: Arizona ADRC
Arizona has provided this summary of the findings of the focus groups that were held to gather consumer input on the AZ Links website.
(Word)
(PDF)
Associated Date: March 27, 2008
Tables of Selected Streamlining Access Phone Survey Results
Source: ADRC-TAE, The Lewin Group
These tables were produced to highlight areas of accomplishment in streamlining access where grantees report involvement or changes in processes related to financial and functional eligibility determination.
(Word)
(PDF)
Associated Date: March 13, 2008
Streamlining Access Phone Survey Results
Source: ADRC-TAE, The Lewin Group
This document summarizes the responses provided by 23 of the 24 cohorts of 2003 and 2004 ADRC grantees during the fall of 2006 regarding streamlining access processes in their states. Grantees' responses covered the process for how financial eligibility determinations are made for Medicaid and other public LTC programs in their state, as well as how level of care assessments are conducted in their states, both before and after the establishment of the ADRC program. Other questions asked included the ADRC's role in nursing facility transitions, provision of formal options counseling to consumers, and work to intervene with critical pathways. The aggregated information provided through the streamlining access surveys has been classified and discussed according to the "fully functioning ADRC" program components and recommended metrics. The survey information collected is very helpful in providing a more detailed understanding of grantees' achievements and progress related to streamlining access.
(Word)
(PDF)
Associated Date: March 13, 2008
Fall 2007 SART Outcomes Compilation
Source: ADRC-TAE, The Lewin Group
This document contains tables and charts illustrating what grantees reported in the areas of staffing, budget, and outcomes in the Fall 2007 reporting period as well as trends over the last several periods.
(Internal Link) • File type: doc
(PDF)
Updated June 11, 2010
Virginia Presentation from Evaluation Call on January 24, 2008
Source: Virginia ADRC
The topic of this call was "Evaluating Service Providers." Virginia's presentation included information about how they evaluated their partner community agencies that provide services.
(Powerpoint)
(PDF)
Associated Date: January 24, 2008
NH Service Provider Evaluation Presentation from Evaluation Workgroup Call on January 24, 2008
Source: New Hampshire ServiceLink ADRC
New Hampshire's presentation from this workgroup call on evaluating service providers shares details about the results of the evaluation of the ServiceLink Resource Center and its partners.
(Powerpoint)
(PDF)
Associated Date: January 24, 2008
Georgia ADRC Expansion Evaluation
Source: Georgia ADRC, Georgia Health Policy Center
This report provides a description of the process evaluation findings related to ADRC implementation approaches in each of the three expansion sites in Georgia, presents an initial evaluation of the role and functioning of the ADRC Coalition, and describes the formation of the collaboration between the AAA and the Regional Offices of MHDDAD at each expansion site.
(PDF)
Added November 30, 2007
Customer Satisfaction Report from Spring 2007 Data
Source: ADRC-TAE
This report summarizes information about consumer satisfaction with ADRC assistance and support functions described by grantees in their Spring 2007 SARTs. The report contains brief descriptions of the strategies grantees used to obtain feedback from consumers and the results they obtained during this most recent reporting period, as well as consumer testimonials.
(Word)
(PDF)
Added October 8, 2007
ADRC Outcomes - Semi-Annual Report Spring 2007
Source: ADRC-TAE
The Lewin Group assembled a series of tables and charts summarizing the quantitative data ADRC pilot sites reported through their Semi-annual Excel Entry Reporting Tools in the Spring of 2007.
(Word)
(PDF)
Updated March 10, 2008
Narrative Summary of April 2007 Semi-Annual Report
Source: Technical Assistance Exchange
The Lewin Group compiled a summary of the narrative sections that grantees submitted with their April 2007 Semi-Annual reports. This summary is intended to highlight the different strategies grantees are using to design, implement and sustain their ADRCs, as well as provide an overview of some of the challenges and lessons learned they report.
(Word)
(PDF)
Updated October 14, 2009
Progress and Activities of Aging and Disability Resource Center Grantees
Source: ADRC-TAE, The Lewin Group
This presentation about ADRC progress was given by Lisa Alecxih at the March 2007 ASA-NCOA joint conference.
(Powerpoint)
Associated Date: March 01, 2007
Georgia's Aging and Disability Resource Connection Accomplishments Handout
Source: Georgia
This handout about the Georgia ADRC's accomplishments was used in conjunction with the "Positioning the ADRC for LTC Managed Care" session at the Fall 2006 ADRC National Meeting.
(Word)
(PDF)
Updated December 20, 2007
New Hampshire ServiceLink Pilot Evaluation Presentation
Source: New Hampshire ADRC
This is the presentation used during the New Hampshire Virtual Tour at the Fall 2006 National Meeting.
(Powerpoint)
(PDF)
Associated Date: December 01, 2006
Interim Report Summary Presentation
Source: ADRC-TAE
This Power Point presentation highlights some of the preliminary findings from the ADRC Interim Report.
(Powerpoint)
Updated June 11, 2010
ADRC SART Data Profiles through Spring 2006
Source: ADRC-TAE
This file includes shows the averages reported across 2003 and 2004 grantees in the Semi-Annual Reports through Spring 2006.
(PDF)
Updated February 10, 2009
NC ADRC Post-Test Consumer Satisfaction Findings
Source: Forsyth County ADRC, North Carolina
This document presents findings from the first post-test consumer satisfactions survey for the Forsyth County ADRC stations.
(Word)
(PDF)
Updated November 20, 2007
Maryland's Evaluation Findings - Evaluation Call Notes - March 23, 2006
Source: The Lewin Group, ADRC-TAE
These call notes summarize the March 23, 2006 Evaluation Peer Workgroup Call on Maryland's evaluation findings.
(Word)
(PDF)
Associated Date: March 23, 2006
Maryland Access Point Consumer Satisfaction Survey Findings (Mar 2005 - Feb 2006)
Source: Maryland ADRC
This document contains the findings from the Consumer Satisfaction Survey used by the Maryland Access Point, the ADRC program in Maryland, for March 2005 through February 2006.
(Word)
(PDF)
Updated November 20, 2007
NJ ADRC Consumer Satisfaction Survey Pre-Test Findings
Source: New Jersey ADRC
This document details the results of the September 2005 pre-test of the New Jersey ADRC Customer Satisfaction Survey (CSS). The goal of the pre-test was to assess the ease of use of the survey with the priority population.
(Word)
(PDF)
Updated February 10, 2009
NM ADRC Client Satisfaction Survey Baseline Results
Source: New Mexico ADRC
This document presents the baseline results from a client satisfaction survey developed by New Mexico ADRC project leadership during August 2005. The survey data was collected from September 7 to October 7, 2005.
(Word)
(PDF)
Updated February 10, 2009
Iowa Pre-ADRC Consumers' Needs Assessment Report
Source: Iowa ADRC
To support the development of Iowa's ADRC, three surveys about perceptions of aging and disability resources were given to attendees at the 2005 Iowa State Fair. The surveys focused on: (1) preferences for current and future information sources, (2) usability of computers and the Internet, and (3) awareness of four ADRC pilot sites.
(Word)
(PDF)
Updated February 10, 2009
Iowa Pre-ADRC Consumer Focus Groups Report
Source: Iowa ADRC
This report presents findings from two focus groups Iowa conducted to solicit feedback from consumers regarding their ADRC needs. These needs were specified as: (1) barriers to accessibility of information (2) determination of their needs, (3) resources people use to find information 4) their virtual experiences (5) preferences concerning potential names for the ADRC.
(Word)
(PDF)
Updated February 10, 2009
Iowa ADRC Governor's Conference Survey Report
Source: Iowa ADRC
This report outlines the findings of surveys Iowa conducted of consumers and providers who attended the Governor's Conference on Aging. To help them plan their ADRC project, they asked consumers and providers about their familiarity with LTC information and referral/assistance services and use of Internet sites.
(Word)
(PDF)
Updated February 10, 2009
MA Consumer Satisfaction Survey Report
Source: Massachusetts
This report summarizes the results of the Massachusetts consumer satisfaction surveys with both ADRC consumers and the surveys of the Consumer Board and Community Partners Advisory Board. In addition, the report includes recommendations to improve satisfaction among these key stakeholder groups as part of the Massachusetts ADRC project's continuous quality improvement approach.
(Word)
(PDF)
Updated November 14, 2008
2005 HCBS Conference - ADRC Presentation
Source: Lisa Alecxih, The Lewin Group
The Lewin Group gave this presentation at the 2005 Home and Community Based Services Conference. The presentation provides an overview of the ADRC initiative and an update on 2003 and 2004 grantee progress.
(Powerpoint)
(PDF)
Updated November 20, 2007
ADRC Lessons Learned 2005
Source: AoA
This document offers lessons noted from the first two rounds of grantees in key areas of implementation, including leadership, planning and evaluation, partnerships, investments in people and information technology, marketing, and enhanced service provision.
1355 (ADRC-TAE Resource)
(Internal Link)
Updated February 10, 2009
Louisiana Evaluation Status Report
Source: Louisiana
The evaluation status report on the ADRC program covers the period from August 1, 2004 to September 30, 2004.
(Word)
(PDF)
Updated November 20, 2007
NH ADRC Project Evaluation Presentation
Source: New Hampshire
Presentation outlining preliminary results of data collection from both New Hampshire ADRC pilot sites.
(Powerpoint)
(PDF)
Updated November 20, 2007
Access Plus: The ADRC Evaluation Progress Report
Source: University of South Carolina, South Carolina
South Carolina's Evaluation Progress Report for the period Jan. 1 - Apr. 1, 2004
(PDF)
(Word)
Updated February 10, 2009
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