November 2007 Monthly TA Call

"Join the Training Bandwagon - Grantees Talk About ADRC Training"

Training has emerged as a front and center issue as ADRC grantees plan to take the ADRC statewide and/or transition additional pilot sites from existing aging and disability organizations into ADRCs. At both the state and local levels, ADRCs must train new and existing staff in the ADRC philosophy, techniques to facilitate consumers' informed decision-making, population sensitivity, public program eligibility, private pay resources, and much more.

• Summary Call Notes in PDF or Word.
• Click here to access an archived recording of the webinar. You will be asked to input your contact information and then you will be directed to a link.

Call Resources

ADRC Training Roadmap - A Virtual Panel (PDF) or (Powerpoint)
ADRC-TAE
This presentation is from the November 2007 Monthly Grantee Call; the topic of discussion was grantee training efforts.
Added Nov-1-2007

ADRC General Overview (PDF) or (Word)
Sustainability Topic Overview (PDF) or (Word)
Options Counseling Topic Overview (PDF) or (Word)
Partnership Topic Overview (PDF) or (Word)
Social Marketing Topic Overview (PDF) or (Word)
ADRC-TAE
This series of one-page handouts was developed to be distributed in conjunction with detailed in-person training, but you may find them useful on their own for quick reference.
Added Nov-2-2007

South Carolina Long Term Care Planning Training for Seniors (PDF)
This is a PowerPoint presentation used to educate and train adults in South Carolina about the importance of and strategies involved in planning for long-term care needs in the future.
Added Nov-9-2007

South Carolina Planning for the Future Training for Parents of Children with Disabilities (PDF)
This is a PowerPoint presentation used in South Carolina to train patents or relatives of children with disabilities about futures planning for themselves and for their children.
Added Nov-9-2007

"Virginia’s Key Strategic Initiative for Long Term Care: No Wrong Door" (PDF) or (Powerpoint)
Virginia ADRC
This presentation is used for education and awareness about Virginia's No Wrong Door system.
Added Oct-29-2007

ABCs of ADRCs Replication Manual (PDF)
South Carolina ADRC
South Carolina compiled this how-to manual for establishing an Aging and Disability Resource Center.
Added Oct-29-2007

Survey of Customer Service Training (PDF) or (Rich Text Format) and Survey of SC Access Training (PDF) or (Word)
South Carolina ADRC
South Carolina ADRC evaluators use these two surveys to assess staff opinion on the customer service training sessions and the SC Access training sessions.

Massachusetts Aging and Disability Cross-Training Curriculum (PDF) or (Power Point)
Massachusetts ADRC
Massachusetts used these slides in their two-part training of staff from the Aging Services Access Point (ASAP) and the Independent Living Center (ILC) that partner to operate the ADRC in Merrimack Valley. The curriculum covers the backgrounds and philosophies of these two organizations, as well as the "nuts and bolts" of their operations.
Part 1 of 4 (PDF) or (Power Point)
Part 2 of 4 (PDF) or (Power Point)
Part 3 of 4 (PDF) or (Power Point)
Part 4 of 4 (PDF) or (Power Point)

MA Consumer Board Training-Orientation Schedule (PDF) or (Word)
Massachusetts ADRC
This is an old example schedule for the Massachusetts ADRC's five-part Consumer Board training/orientation.

Kenosha County Staff Training Survey (PDF) or (Word)
I&A Skill Evaluation for Training (PDF) or (Word)
I&A Knowledge Evaluation for Training (PDF) or (Word)
I&A Training Log (PDF) or (Word)
Kenosha County, Wisconsin ADRC
The training of Kenosha County I&A staff begins with the training survey, then staff are given a skills evaluation and a knowledge evaluation, and are expected to track all of their training in the accompanying log.
Added Oct-18-2007

Florida ADRC Training Manual
Senior Resource Alliance, Florida ADRC
This training manual, distributed by the Senior Resource Alliance-operated ADRC pilot site in Orlando, Florida, is intended to provide the information and skills necessary for interacting with older adults, individuals with severe and persistent mental illness (SPMI), and their caregivers. The training is offered at three levels: 1) staff who have traditionally only worked with older adults about issues pertinent to an SPMI population, 2) front line workers such as hospital workers, and 3) community gatekeepers such as librarians. The manual is available by section or in full.

Compiled Michigan Training Materials (PDF) or (Word)
Michigan ADRC
These training materials used by the Michigan Long Term Care Connection include a list of learning objectives, a topic checklist, and three evaluation surveys.
Added Oct-29-2007

West Virginia Statewide Training Agenda (PDF) or (Word)
West Virginia ADRC
This agenda details the events of a two-day statewide training that was conducted in conjunction with the statewide expansion of the WV ADRCs.
Added Oct-30-2007

New Jersey Guiding Principles (PDF) or (Word)
New Jersey ADRC
This document is used for registration for a training on New Jersey's guiding principles of Customer Service Excellence, Consumer Direction, and Cultural Competency.
Added Oct-30-2007

Pennsylvania Pilot Site Training Programs (PDF) or (Word)
Pennsylvania ADRC
This is a cumulative training report from a pilot site in Pennsylvania.
''Added Oct-31-2007'

Call Feedback

(1=Poor, 5=Excellent)
18/32 call attendees responding = 56%

• Please rate the quality of the information provided.
  • Average Score: 3.8
• How coherent and well developed was the content (i.e., did it follow logically)?
  • Average Score: 3.9
• How well was the content arranged to make the best use of available time?
  • Average Score: 3.8
• How well did the presenters know and understand the concepts and issues in the topic area?
  • Average Score: 4.1
• How well did the presenters relate to the group, answer questions, and respond to concerns?
  • Average Score: 3.4
• Would you be interested in additional information? If so, what would be helpful?
  • Sample Manuals, Core Competencies, Guidlines for conducting training and refresher training
  • It's great to have access to others' resources via the TAE
  • SC mentioned LTC Decision Making training. Would like to see this training manual.
  • Am most curious to visit the adrc-tae site to see the materials to which they referrred.
  • Yes, we are looking into training for the State Agencies and Pilot Site Directors to get them to want to be more involved in ADRC.
• What other topics do you think would be helpful to cover in a TA call?
  • 24/7 coverage, how to do it, is it necessary
• Any other questions or concerns you would like to share?
  • Can a call focus on that type structure whereby you get those already established on a local level to discuss their operations. Thank you ...these are most helpful!
  • Additional Information: Rhonda Montgomery's Caregiver Assessment Tool.

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