North Carolina Program Activities
North Carolina has received grant funding to implement an Aging and Disability Resource Center Program and an Alzheimer's Disease Supportive Services Program. The following materials provide information on program activities in the state:
RE-AIM online training through NCOA website 
Source: NCOA Center for Healthy AgingTraining is developed by Mary Altpeter, UNC, Chapel Hill. You will learn about the importance of Reach and Adoption; Fidelity; and Maintenance.
(External Link) Updated December 28, 2010 North Carolina Fall 2011 ADRC SART Report
Source: North Carolina
North Carolina April 2011 - September 2011 ADRC SART
(PDF) • File type: pdf
Associated Date: October 01, 2011
North Carolina Fall 2011 Options Counseling SART Report
Source: North Carolina
North Carolina April 2011 - September 2011 Options Counseling SART
(PDF) • File type: pdf
Associated Date: October 01, 2011
NC First and Second Consumer Satisfaction Surveys
Source: North Carolina
First and second consumer satisfaction surveys developed by North Carolina for use in options counseling evaluation. First survey to be given following development of action plan. Second survey given at the time of follow-up.
(PDF)
Associated Date: August 2011
NC Pre and Post Training Tests
Source: North Carolina
North Carolina developed this test to help evaluate their staff options counseling training by testing staff before and after training. The test is only designed to evaluate training efficacy, not progress of individuals.
(PDF)
Associated Date: August 2011
NC Pretraining Quiz Findings
Source: North Carolina
As part of evaluating its options counseling program, North Carolina developed a pre and post training quiz for staff. This report contains the results of the pre-training testing. It will eventually be compared to post training testing.
(PDF)
Associated Date: September 2011
Mecklenburg Orientation To Community Resource Centers
Source: North Carolina
Mecklenburg Orientation Powerpoint is an introductory overview of ADRC programs, or Community Resource Centers (CRCs), as they are called in North Carolina. The Orientation Powerpoint complements material provided in greater detail in the guidebook.
(Powerpoint)
(PDF)
Associated Date: July 2011
Piedmont Triad Expansion Manual
Source: North Carolina
The Piedmont Triad ADRC Guidebook provides information to assist ADRCs — called Community Resource Centers (CRCs) in North Carolina – as they develop their programs and begin to offer services and supports to seniors and people with disabilities under the auspices of the state CRC initiative. The guidebook contains eight sections with content ranging from an overview of the ADRC initiative, the organization and operation of CRCs in North Carolina, to marketing, training, referral processes, etc. Most sections, as well as the appendices, provide resources, sample documents and tools for emerging CRC programs. The guidebook is a good model for how to organize and present orientation materials to new, emerging ADRCs, especially those operating as “No Wrong Door” decentralized programs.
(PDF) Caption: Manual
(PDF) Caption: Appendices
Associated Date: May 2011
North Carolina Spring 2011 SART Report
Source: North Carolina
North Carolina October 2010 - March 2011 SART
(PDF) • File type: pdf
Associated Date: April 01, 2011
North Carolina Fall 2010 SART Report
Source: North Carolina
North Carolina April 2010 - September 2010 SART
(Word) • File type: doc
Associated Date: April 01, 2010
ADSSP Project Planning Tool North Carolina Project CARE
Source: North Carolina ADSSP Grantee
Report on North Carolina's Project CARE (Caregiver Alternatives to Running on Empty) targeted to serve rural, underserved, minority populations.
(Word) • File type: doc
Updated December 28, 2010
NC Evaluation Methodology for Collecting Baseline Consumer Satisfaction Information
Source: North Carolina
This document contains detailed instructions to be used by newly-forming ADRC (called Community Resource Centers in North Carolina) for conducting pre-launch (baseline) consumer satisfaction information. Collecting baseline data is helpful for determining the impact and positive outcomes of ADRC activities and provides valuable information about what is working as well as areas that need improvement as the programs evolve.
(Word)
Added August 6, 2010
North Carolina Evaluation Goals and Baseline Consumer Satisfaction Survey
Source: North Carolina
This document contains a good example of methodology for collecting baseline consumer satisfaction data from newly-forming ADRCs (called Community Resource Centers in North Carolina). In addition to describing the methodology the report presents findings for the first three new CRCs in North Carolina in terms of goals set for them in their evaluation plan.
(Word)
Added August 6, 2010
Person-Centered Transitional Care, North Carolina
Source: North Carolina
This presentation describes North Carolina’s Community Connections program and its goal of developing a model of collaborative community-based services. These results of a mid-point evaluation of Community Connections demonstrate the progress that had been made to facilitate access to services and supports for consumers during transitions, especially from hospital to home.
(Powerpoint)
Added August 5, 2010
Forsyth “Hospital to Home Program for Older Adults”
Source: North Carolina
In this presentation staff of the Forsyth Medical Center and the Forsyth Medical Center Foundation in North Carolina present an overview of their activities implementing a Person-Centered Hospital Discharge Planning program in North Carolina. The “Hospital to Home Program for Older Adults” is being conducted by Forsyth Hospital which is participating in North Carolina’s PCHDM initiative. The Forsyth Hospital transition program is based on the Coleman Model. North Carolina’s CRCs are building on existing relationships established by the Community Care Network to expand the program’s engagement with critical pathway providers.
(Powerpoint)
Added August 5, 2010
Summary Presentation on North Carolina Community Resource Center (CRC) Program
Source: North Carolina
This slide presentation describes the ADRC program in North Carolina. The state is implementing a “no wrong door” ADRC model through a network of Community Resource Centers (CRCs) established throughout the state. This presentation provides a comprehensive overview of the vision, purpose and activities of North Carolina’s CRCs.
(Powerpoint)
Added August 5, 2010
North Carolina October 2009 - March 2010 SART
Source: North Carolina
North Carolina Spring 2010 SART Report
(Word) • File type: doc
Associated Date: April 01, 2010
Person Centered Thinking Resource Guide
Source: Learning Community for Person Centered Practices and was authored by Michael Smull and Helen Sanderson
North Carolina's Person Centered Thinking Resource Guide describes the essential skills and tools needed to implement person-centered plans and keep them alive.
(PDF)
(PDF)
Updated January 7, 2010
Marketing Planning Resources from North Carolina ADRC
Source: North Carolina ADRC
North Carolina has provided these planning documents used by their ADRC program, the Community Resource Center (CRC), for marketing and outreach campaigns.
(Word) Caption: Marketing Plan Template
(Word) Caption: Marketing Checklist
(PDF) Caption: Marketing Plan Template
(PDF) Caption: Marketing Checklist
Added July 24, 2009
North Carolina ADRC Consumer Satisfaction Report
Source: North Carolina
This document from North Carolina summarizes findings from all consumer satisfaction surveys conducted in the Forsyth ADRC site during the funded period of the initiative.
(Word)
(PDF)
Updated February 10, 2009
NC Institutional Bias Study
Source: North Carolina ADRC
The NC Division of Medical Assistance recently posted the final version of the Institutional Bias Study on their website. In 2004, House Bill 1414 directed DHHS to commission a study of whether an institutional bias exists in Medicaid financed LTC services.
(Word)
(PDF)
Updated February 10, 2009
LTC Education Campaign Status Report (North Carolina)
Source: North Carolina
This status report submitted by North Carolina explains the progress of the Long Term Care Education Campaign.
(PDF)
(Word)
Updated February 10, 2009
Forsyth County ADRC Consumer Satisfaction Survey
Source: Forsyth County ADRC, North Carolina
This resource is the draft consumer satisfaction survey for the Senior Services Helpline, the information and assistance help line for the Forsyth County ADRC.
(Word)
(PDF)
Updated February 10, 2009
North Carolina Screening Tool
Source: North Carolina
This screening tool is used by the ADRC in Forsyth County, North Carolina. Training around this tool has provided an opportunity for collaboration across partner agencies.
(PDF)
Associated Date: February 14, 2008
North Carolina LTC Education Campaign Fact Sheet
Source: North Carolina
This fact sheet summarizes the North Carolina LTC Education Campaign, an education campaign targeting government and private employers, professional associations, and consumers.
(Word)
(PDF)
Updated January 17, 2008
Just1Call Protocols Manual
Source: Mecklenburg County, North Carolina
This manual details how to operate the Just1Call service, a one-stop information and referral call service serving older adults, individuals with disabilities and their families in Mecklenburg County, North Carolina.
(PDF)
(Word)
Updated December 21, 2007
Just1Call Vision, Mission, Values, and Goals
Source: Mecklenburg County, North Carolina
This one page document clearly and succinctly summarizes Just1Call's visions, missions, and goals. Just1Call is a one-stop information and referral call service serving older adults, individuals with disabilities and their families in Mecklenburg County, North Carolina.
(PDF)
(Word)
Updated December 12, 2007
Surry County ADRC Billboard Photo
Source: Surry County, NC ADRC
This is a candid shot of the Surry County, North Carolina billboard for their local ADRC.
(JPG)
Updated November 20, 2007
Surry County North Carolina ADRC Logo
Source: Surry County NC ADRC
The Surry County Aging and Disability Resource Connection Logo features an electrical plug and socket and the words "Making the Connection For You."
(JPG)
Updated November 20, 2007
Surry County North Carolina Marketing Brochure
Source: Surry County NC ADRC
This is an example of a marketing and informational brochure used by the Surry Co, NC Aging and Disability Resource Connection.
(PDF)
Updated November 20, 2007
NC Health and Human Services Long Term Care Website
Source: North Carolina
The North Carolina Department of Health and Human Services website provides individuals, families, providers and other visitors with access to information about the Department's work in support of long term care.
(External Link)
Updated November 20, 2007
NC LTC Futures Planning Brochure
Source: North Carolina
This brochure was distributed to businesses and consumers as part of the North Carolina LTC Education Campaign, an education campaign targeting government and private employers, professional associations and consumers. The brochure gives information on long term care planning and long term care insurance.
(Internal Link)
Updated November 20, 2007
Forsyth County ADRC Logo - Draft
Source: North Carolina
This logo is used in outreach materials describing the ADRC initiative in Forsyth County, North Carolina.
(Word)
(PDF)
Updated November 20, 2007
NC ADRC Forsyth Pilot Site Fact Sheet " DRAFT
Source: North Carolina
This fact sheet describes the ADRC initiative in Forsyth County, North Carolina.
(PDF)
Updated November 20, 2007
NC ADRC Project Organizational Chart
Source: North Carolina
This chart displays the organization and role of key players in the North Carolina ADRC initiative.
(Word)
(PDF)
Updated November 20, 2007
NC ADRC Services Flow Charts (before and after) - DRAFT
Source: North Carolina
The North Carolina ADRC program shared flow charts documenting aging and disability services before and after the establishment of the ADRC.
(Word)
(PDF)
Updated November 20, 2007
NC Information and Referral Vendor RFP
Source: North Carolina
North Carolina issued a Request for Proposal notice for an information and referral vendor to serve the ADRC program in February of 2005.
(External Link)
Updated November 20, 2007
NC AQUIP (Automated Quality and Utilization Improvement Program) Plan of Care Form
Source: North Carolina
Example of Plan of Care form from North Carolina.
(PDF)
(Word)
Updated November 20, 2007
NC ADRC Post-Test Consumer Satisfaction Findings
Source: Forsyth County ADRC, North Carolina
This document presents findings from the first post-test consumer satisfactions survey for the Forsyth County ADRC stations.
(Word)
(PDF)
Updated November 20, 2007
NC Presentation on Measuring Client Satisfaction
Source: North Carolina ADRC
This presentation by the Forsyth County ADRC is about consumer satisfaction at the ADRCs.
(Powerpoint)
(PDF)
Updated November 20, 2007
Forsyth County ADRC Work Group Descriptions
Source: Forsyth County ADRC, North Carolina
This document from the North Carolina ADRC pilot in Forsyth County describes the roles and possible members of the advisory work groups.
(Word)
(PDF)
Updated November 20, 2007
Forsyth County Aging and Disability Resource Initiative Update Site
Source: Forsyth County ADRC, North Carolina
This Web site from the North Carolina ADRC pilot in Forsyth County was designed for the local advisory council to keep updated on meetings and obtain copies of meeting notes and important documentation.
(External Link)
Updated November 20, 2007
Just1Call Marketing Contractor Report on Focus Groups
Source: Mecklenburg County, North Carolina
The marketing sub-contractor for Just1Call, a one-stop information and referral call service serving older adults, individuals with disabilities and their families in Mecklenburg County, North Carolina performed focus groups on consumers soliciting advice on how to conduct outreach and marketing to diverse populations. The report summarizes the findings of these focus groups.
(Internal Link)
Updated November 20, 2007
Just1Call Marketing Contracting Advertising Budget and Plan
Source: Mecklenburg County, North Carolina
This chart outlines a step by step budget and marketing activities over a five month period for Just1Call, a one-stop information and referral call service serving older adults, individuals with disabilities and their families in Mecklenburg County, North Carolina.
(PDF)
(Excel)
Updated November 20, 2007
Just1Call Quality Assurance and Outcome Measures
Source: Mecklenburg County, North Carolina
Just1Call, a one-stop information and referral call service serving older adults, individuals with disabilities and their families in Mecklenburg County, North Carolina measures outcomes in several ways. This table summarizes key areas of service and the methods for measuring the outcomes of these services.
(PDF)
(Word)
Updated November 20, 2007
Just1Call Information and Referral Feasibility Study - Key Stakeholder Questionnaire
Source: Mecklenburg County, North Carolina
This key stakeholder questionnaire was used to solicit information on the feasibility of designing an information and assistance call center. The questionnaire contributed to the design of Just1Call, a one-stop information and referral call service serving older adults, individuals with disabilities and their families in Mecklenburg County, North Carolina.
(Word)
(PDF)
Updated November 20, 2007
Just1Call Marketing Contractor Proposal
Source: Mecklenburg County, North Carolina
The marketing contractor for Just1Call submitted a marketing proposal for the one-stop information and referral call service serving older adults, individuals with disabilities and their families in Mecklenburg County, North Carolina. The proposal outlines a detailed plan for marketing over the course of one year.
(PDF)
(Word)
Updated November 20, 2007
Just1Call Advertising Budget and Plan
Source: Mecklenburg County, North Carolina
The Just1Call report provides an overview of the advertising budget and plan for the one-stop information and referral call service serving older adults, individuals with disabilities and their families in Mecklenburg County, North Carolina.
(PDF)
(Word)
Updated November 20, 2007
Developing Access Services in Mecklenburg County, North Carolina: The Just1Call Experience
Source: Center for the Study of Aging and Human Development, Duke University
Describes the process of the development of Just1Call, a centralized information and assessment resource center in Mecklenburg County (Charlotte), NC, from planning to implementation.
(External Link)
Updated November 20, 2007
Just1Call Presentation
Source: Mecklenburg County, North Carolina
Just1Call is a county initiated one-stop access to information and assistance, assessment of need, resource coordination, advocacy, linkage to services and products and follow-up. This presentation includes design, IT marketing, customer satisfaction, call volume and cost information.
(Internal Link)
(Internal Link)
Updated November 20, 2007
North Carolina CAP/DA Data Set
Source: North Carolina
Example of comprehensive assessment tool from North Carolina.
(PDF)
(Word)
Updated November 20, 2007
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