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| Documents Provided by New Hampshire |
| Background |
| ADRC Name |
ServiceLink Resource Center |
| ADRC Web site |
www.servicelink.org |
| Lead Agency |
University of New Hampshire |
| Year of Federal Grant Award (If Applicable) |
2003 |
| State Contact |
Wendi Aultman
ServiceLink Program Manager
NH Bureau of Elderly and Adult Services
(603) 271-9068
waultman@dhhs.state.nh.us |
| State Contact (2) |
Laura Davie
Project Director
University of New Hampshire
603-862-3682
laura.davie@unh.edu |
| Program Sites |
| Belknap County (Laconia) |
Amy Newbury, Center Manager, ServiceLink Resource Center of Belknap County, (603) 528-6945 or amyslrc@metrocast.com |
| Strafford County (Rochester) |
Kristy Hayden-Grace, Center Manager, ServiceLink Resource Center of Strafford County, (603) 332-7398 or khaydengrace@straffordnetwork.org |
| Carroll County
(Chocorua) |
Susan Deyoe, Center Manager, ServiceLink Resource Center of Carroll County, (603)
323-9394 or sdeyoe@cchhc.org |
| Coos County
(Berlin) |
Paul Robitaille, Center Manager, ServiceLink Resource Center of Coos County, (603)
752-6407 or probitaille@tccap.org |
| Grafton County
(Lebanon, Littleton) |
Dana Michalovic, Center Manager, ServiceLink Reousrce Center of Grafton County, (603) 448-1835 or dmichalovic@gcscc.org |
| Hillsborough County
(Manchester, Nashua) |
Georges Djanabia, Center Manager, ServiceLink Resource Center of Hillsborough County, (603) 644-2240 or gdjanabia@eastersealsnh.org |
| Merrimack County
(Concord) |
Jill Burke, Center Manager, ServiceLink Resource Center of Merrimack County, (603) 228-6625 or jburke@mcservicelink.org |
| Monadnock Region
(Keene) (Chesire County) |
Jennifer Seher,Center Manager, ServiceLink Resource Center of the Monadnock Region, (603) 357-1922 or jseher@monadnockservicelink.org |
| Sullivan County
(Claremont) |
Jennifer Seher,Center Manager, Center Manager, ServiceLink Resource Center of Sullivan County, (603) 542-2640 or jseher@monadnockservicelink.org |
| Rockingham County
(Portsmouth, Salem) |
Becky May, Co-Center Manager, ServiceLink Resource Center of Rockhingham County, Portsmouth, (603) 334-6594, bmay@rockinghamservicelink.com
Connie Young, Co-Center Manager ServiceLink of Rockingham County, Salem, (603)893-9769, cyoung@rockinghamservicelink.com |
| Program Design |
| Overall Model |
Established in 2000, ServiceLink is a statewide network of locally administered community-based resources for seniors, adults with disabilities and their families. ServiceLink provides free information, referral, and assistance as well as long term support options counseling, SHIP and SMP counseling, and family caregiver counseling through the Community Living Program. There are 10 ServiceLink programs operating 13 offices throughout New Hampshire. ServiceLink answers questions and connects users to the appropriate services that support healthy and independent living. The ServiceLink Resource Centers builds upon the ServiceLink infrastructure. In addition to expanding its outreach to the disability community network, the SLRC integrates existing DHHS functions to provide easier access to the clinical and financial eligibility process for Medicaid long-term support benefits. Consumers will be able to contact one office to determine all the options and services available to them, instead of searching and piecing together assistance from multiple agencies and programs. A web-based data resource system will be added to the SLRC. This system will use standardized intake and assessment forms and will produce reports to track all the required contact, demographic, and referral information needed to measure outcomes. ServiceLink Resource Centers emphasize the "front end" of the consumer process, with the objective of improving access for consumers, reducing duplication of effort in the system, and enhancing coordination among colleagues from all disability groups. Each SLRC is staffed with a manager, a Long Term Support counselor, and a referral specialist. The staff are trained and certified as Information/Referral Specialists by the Alliance of Information and Referral. The team is responsible for operations, responding to consumer inquiries, public education, and long-term support counseling. The ServiceLink Resource Center team are assisted by web-based tools and supported by community Division of Family Assistance Family Services Specialists, Bureau of Elderly and Adult Services Long Term Care nurses, Adult Protective Services social workers, and Home and Community Based Care case managers. This team will work in partnership with community leaders and providers to develop solutions to service gaps. |
| Target Populations |
Persons 60 and older, family caregivers and persons of all ages with disabilities of all types |
| Streamlining Access Plans |
As part of their new grant, New Hampshire will be enhancing partnerships to facilitate the implementation of a No Wrong Door Model with the states center for independent living, Granite State Independent Living. |
| Program Expansion and Sustainability |
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| Options Counseling |
As a 2010- 2012 Options Counseling grantee New Hampshire is collaborating with the Administration on Aging to create national minimum standards for options counseling as well as developing statewide standards. Draft state standards is tested in at least one area in beginning in October 2011. |
| Care Transitions |
As of October 2010, New Hampshire, a 2010 AoA Care Transitions grantee, had three ADRCs planning to conduct care transition activities, one ADRC identified using the BOOST model. |
| Evaluation and Quality Improvement |
New Hampshire will be enhancing the ADRC evaluation design with new metrics and reporting, and will also be enhancing information sharing capacity across SLRCs and partner agencies. |
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