Program Design and Models

---

Resource Filtering Instructions: Click on any circular icon at the top of this page to display only resources with that attribute. Click on the orange "All" icon to restore the full list of resources.


2012 ADRC Joint Program Official Funding Announcement

Source: ACL
This is a funding opportunity from the Administation for Community Living (ACL), Centers for Medicare and Medicaid Services (CMS), and the Veteran's Health Administration (VHA), number HHS-2012-ACL-RO-1210. This opportunity is for states to significantly strengthen and expand their long term services and supports Options Counseling (LTSS OC) programs. Application deadline is July 25, 2012.
(External Link)
(PDF)
Associated Date: May 2012

Making the Long-Term Services and Supports System Work for People with Dementia and Their Caregivers

Source: TAE
States serve a substantial number of people with dementia and their family caregivers in their Aging Networks and LTSS systems. Serving this population effectively involves accommodating the needs of a population that, in addition to memory loss, experiences a variety of physical, cognitive, and behavioral symptoms resulting from dementia, along with other medical conditions. In model dementia-capable systems, programs are tailored to the unique needs of people with Alzheimer’s disease or other dementias, and their caregivers.
(PDF) Caption: Making the Long-Term Services and Supports System Work for People with Dementia and Their Caregivers
(PDF) Caption: Dementia Capability Toolkit
Associated Date: November 2011

ADRCs “Just the Facts” Presentation June 5, 2011

Source: TAE
Carrie Blakeway gave this presentation about ADRC models, partners, services, fully-functional status, funding sources, and findings drawing primarily from the data reported by ADRC programs over time through the Semi-Annual Reporting Tool (SART) at the State and Area Agencies on Aging Retreat at the 2011 AIRS Conference in Dearborn, Michigan.
(Powerpoint)
(PDF)
Associated Date: June 05, 2011

Presentation from Overview of ADRC Training

Source: Technical Assistance Exchange
These slides provide an overview of the purpose, goals and activities of Aging and Disability Resource Centers (ADRCs) which began in 2003 in 12 states with joint funding from the Administration on Aging and the Centers for Medicare and Medicaid Services.
(Powerpoint)
(PDF)
Associated Date: October 28, 2009

AoA Vision and ADRC Initiative Overview Presentation

Source: TAE
This presentation explains AoA's mission and strategic plan, their overall nursing home diversion strategy, and an overview of the ADRC initiative with information about key functions such as partnership, options counseling, and streamlining access.
(Powerpoint)
(PDF)
Associated Date: December 2008

TAE Training Handouts: ADRC Overview Handouts

Source: Technical Assistance Exchange
This series of handouts was developed by the TAE to be distributed in conjunction with ADRC training sessions. Topics covered are an ADRC Overview, Options Counseling, Sustainability, Partnership, Social Marketing, Care Transitions, and Serving Private Pay Consumers. Grantees may find them useful for quick reference.
(PDF) Caption: ADRC Overview
(PDF) Caption: Options Counseling
(PDF) Caption: Partnership
(PDF) Caption: Private Pay
(PDF) Caption: Social Marketing
(PDF) Caption: Care Transitions
(PDF) Caption: Sustainability
(Word) Caption: ADRC Overview
(Word) Caption: Options Counseling
(Word) Caption: Partnership
(Word) Caption: Private Pay
(Word) Caption: Social Marketing
(Word) Caption: Care Transitions
(Word) Caption: Sustainability
Associated Date: May 2010

ADRC Models: One-Stop and No Wrong Door Essay

Source: ADRC-TAE
This two-page essay seeks to clarify different terminology used to describe different ADRC models, such as 'no wrong door' or 'single point of entry.'
(Word)
(PDF)
Associated Date: October 11, 2007

AoA ADRC Fully Functioning Criteria March 2012

Source: AoA, Technical Assistance Exchange
These criteria were developed to assist states measure and assess their progress toward developing fully functional ADRCs. This document, updated in March 2012, describes program components, criteria, and recommended metrics for defining and evaluating ADRCs.
(Word)
(PDF)
Associated Date: March 2012

TAE Issue Brief - Annotated History of WI ADRCs

Source: ADRC-TAE
This TAE Issue Brief summarizes the Wisconsin Resource Center experience.
(Word)
(PDF)
Updated November 20, 2007

2012 ADRC Joint Program Funding: CMCS Informational Bulletin
Source: CMCS
The 2012 ADRC Joint Program Funding Opportunity is for states to significantly strengthen and expand their long term services and supports Options Counseling (LTSS OC) programs. This is the Center for Medicaid and CHIP Services' (CMCS) bulletin sent out to Medicaid agenices across the nation to further promote this effort.
(PDF)
Associated Date: June 2012

NM ADRC Annual Report

Source: New Mexico
This annual report from New Mexico's ADRC features Goals and Objectives; Funding; Reporting; Consumer Satisfaction, and Success Stories.
(PDF)
Associated Date: February 2012

Mecklenburg Orientation To Community Resource Centers

Source: North Carolina
Mecklenburg Orientation Powerpoint is an introductory overview of ADRC programs, or Community Resource Centers (CRCs), as they are called in North Carolina. The Orientation Powerpoint complements material provided in greater detail in the guidebook.
(Powerpoint)
(PDF)
Associated Date: July 2011

Piedmont Triad Expansion Manual

Source: North Carolina
The Piedmont Triad ADRC Guidebook provides information to assist ADRCs — called Community Resource Centers (CRCs) in North Carolina – as they develop their programs and begin to offer services and supports to seniors and people with disabilities under the auspices of the state CRC initiative. The guidebook contains eight sections with content ranging from an overview of the ADRC initiative, the organization and operation of CRCs in North Carolina, to marketing, training, referral processes, etc. Most sections, as well as the appendices, provide resources, sample documents and tools for emerging CRC programs. The guidebook is a good model for how to organize and present orientation materials to new, emerging ADRCs, especially those operating as “No Wrong Door� decentralized programs.
(PDF) Caption: Manual
(PDF) Caption: Appendices
Associated Date: May 2011

Aging & Independence Services Flowchart

Source: California
A handout provided at the Best Practices in Aging and Disability Partnerships Discussion session during the 2011 National Grantee Meeting.
(Word)
(PDF)
Associated Date: February 2011

Developing a 5 Year ADRC Statewide Plan

Source: Heather Johnson
2011 National Meeting Session: Developing a 5 Year ADRC Statewide Plan

(Powerpoint)
(PDF)
Associated Date: February 14, 2011

North Dakota State Plan on Aging

Source: North Dakota
2011 National Meeting Session: Developing a 5 Year ADRC Statewide Plan

(PDF)
Associated Date: February 14, 2011

Re-Visioning ADRC in Hawaii

Source: Nancy Moser
2011 National Meeting Session: Developing a 5 Year ADRC Statewide Plan

(Powerpoint)
(PDF)
Associated Date: February 14, 2011

California Aging and Disability Resource Connection (CAL ADRC) Implementation Booklet

Source: California Health and Human Services Agency
This implementation booklet is intended as a CAL ADRC program guide for the duration of the project period, May 1, 2008 - April 30, 2011. The following essential information components are addressed in this booklet: California Community Choices Project, CAL ADRCs Background and Overview, CAL ADRC Core Elements, CAL ADRC Service Functions, Additional CAL ADRC Program Components, California Community Choices Evaluation: Overview, and Program Compliance and Monitoring.

(Word)
Added July 21, 2010

ADSSP Project Planning Tool Minnesota ADRC's, Alzheimer's and Dementia

Source: Minnesota ADSSP Grantee
Paper describes Minnesota's Memory Care Initiative: ADRC Model and Tools including data management, call center procedures, and outreach.
(Word) • File type: doc
Updated December 28, 2010

Impetus for Change: Putting it all Together

Source: South Carolina ADRC
This is the Power Point presentation by Denise Rivers given at the 2010 National Meeting during the session entitled ADRCs - Putting It All Together.
(Powerpoint)
(PDF)
Associated Date: February 22, 2010

Logic Model in Action

Source: Georgia
This is the Power Point presentation by Maria Lee given at the 2010 National Meeting during the session entitled ADRCs Do What? Using Logic Models to Document and Improve ADRC Outcomes.
(PDF)
(Powerpoint)
(Powerpoint)
Updated March 2, 2010

ADRCs Do What? Using Logic Models to Document and Improve ADRC Outcomes

Source: Georgia State University
This is the Power Point presentation by Glenn M. Landers given at the 2010 National Meeting during the session entitled ADRCs Do What? Using Logic Models to Document and Improve ADRC Outcomes.
(PDF)
(PDF)
(Powerpoint)
Updated March 2, 2010

Alaska ADRC Operational Guide

Source: Alaska
The Operational Guide is an overview of Alaska's ADRC, with chapters on options counseling, marketing, and critical pathways.
(PDF)
Added January 4, 2010

Recording of Overview of the ADRC Program Training

Source: Technical Assistance Exchange
This is a recorded webinar of the December 8, 2011 TAE Training Session, "Overview of the Aging and Disability Resource Center Program." This course provides an overview of the purpose, goals and activities of ADRCs.
(Internal Link) • File type: .wmv
Associated Date: December 08, 2011

ADRC Services and Functions by Program Site

Source: Technical Assistance Exchange
This spreadsheet provides a list of ADRC program sites and information about which organizations are operating the ADRC and the services and functions they provide.
(Excel)
Added April 29, 2009

Minnesota NHD Live Well at Home Model

Source: Minnesota Board on Aging
The Minnesota Board on Aging provided this diagram to illustrate screening, counseling and diversion support processes to facilitate independent living as part of the NHD program.
(PDF)
Updated February 10, 2009

Marketing the Decentralized ADRC Concept

Source: The Lewin Group, ADRC-TAE
This presentation on conceptualizing the decentralized ADRC model was created for the October 11, 2007 Multi-Agency Peer Workgroup Call.
(Powerpoint) Caption: Marketing the Decentralized Concept
(PDF) Caption: Marketing the Decentralized Concept
Associated Date: October 11, 2007

ADRC Target Populations by Pilot Site

Source: ADRC-TAE
Table showing which populations ADRC pilots serve by age and disability type.
(Word)
(PDF)
Updated June 11, 2010

Trend Toward Decentralization - Multi Agency Peer Workgroup Call Notes - June 14, 2007

Source: ADRC-TAE
The topic of this Multi-Agency Workgroup Call was the Trend Toward Decentralization.
(Word)
(PDF)
Associated Date: June 14, 2007

Georgia LTC Network Image

Source: Georgia
The Atlanta Regional Aging and Disability Resource Connection uses this image to symbolize the many ways a consumer might encounter the long-term care network and the need for cross-training.
(PDF)
Updated December 21, 2007

Multi-County ADRCs in Wisconsin

Source: Wisconsin Aging and Disability Resource Centers
This three-page paper, #7 in a series, provides guidance for the development of
multi-county ADRCs in conjunction with managed care expansion in Wisconsin.
(External Link)
Updated November 20, 2007

Georgia Decentralized Model Description

Source: Georgia
This one-page document provides a brief overview of the Georgia ADRC Decentralized model plan.
(Word)
(PDF)
Updated November 20, 2007

ADRC Decentralized Models - Notes - Fall 2006 National Meeting

Source: ADRC-TAE
These are the notes from the Fall 2006 ADRC National Meeting, taken during the session on Decentralized ADRC models.
(Word)
(PDF)
Associated Date: December 01, 2006

Follow-up to Choices for Independence Summit Call Notes - December 14, 2006

Source: ADRC-TAE
These are the summarizing call notes from the December 14, 2006 Multiple Agencies Peer Workgroup Call - "No Wrong Door" Models and Partnerships
(Word)
(PDF)
Associated Date: December 14, 2007

NH Virtual Tour - Notes - Fall 2006 National Meeting
Source: ADRC-TAE
These notes summarize the virutal tour of the New Hampshire ServiceLink ADRC that was conducted at the Fall 2006 National Meeting.
(Word)
(PDF)
Associated Date: December 01, 2006

New Hampshire Staffing Model

Source: New Hampshire ADRC
This New Hampshire Staffing Model was used in conjunction with the Virtual Tour at the Fall 2006 National Meeting.
(Word)
(PDF)
Associated Date: December 01, 2006

New Hampshire ServiceLink Tour Presentation

Source: New Hampshire
This is an additional presentation from the Virtual Tour of the New Hampshire ServiceLink ADRC used at the 2006 Fall National Meeting.
(Powerpoint)
(PDF)
Associated Date: December 01, 2006

New Hampshire ServiceLink Pilot Evaluation Presentation

Source: New Hampshire ADRC
This is the presentation used during the New Hampshire Virtual Tour at the Fall 2006 National Meeting.
(Powerpoint)
(PDF)
Associated Date: December 01, 2006

Decentralized ADRC Models Handout

Source: ADRC-TAE
This handout was used in conjunction with the Decentralized ADRC Models session at the Fall 2006 National Meeting.
(Word)
(PDF)
Associated Date: December 01, 2006

Decentralized ADRC Models Presentation

Source: ADRC-TAE
These slides were used by Carrie Blakeway of the Lewin Group during the session entitled "Decentralized ADRC Models" at the Fall 2006 National Meeting.
(Powerpoint)
(PDF)
Associated Date: December 01, 2006

TAE Issue Brief - Just1Call

Source: The Lewin Group, ADRC-TAE
This case study details the conception, design, and operation of the Just1Call program, a one-stop call center providing information and referral services to older adults and people with disabilities in Mecklenburg County, North Carolina.
(Word)
(PDF)
Updated December 21, 2007

Overview of ADRC Models August 2006
Source: AoA
The Administration on Aging gave this presentaton about differebt ADRC model types in August 2006.
(Powerpoint)
Updated November 13, 2008

Redesigning Long-Term Care Systems Through Integrated Access & Services
Source: Barbara Gage, Joshua M. Wiener, Edith Walsh, Shulamit Bernard, David Brown, Galina Khatutsky, Caren Kramer, Jan Maier, Amber Moore, and Deborah Osber of RTI International for AoA
This document compares four Area Agency on Aging (AAA) models on integrating access and services in San Diego, California and in the states of Massachusetts, Ohio, and Maine. This study is one of a series of five reports on the role of the National Aging Services Network in improving home and community-based options for older people.

(PDF)
Updated November 20, 2007

ADRC Decentralized Models - Multi-Agency Call Participant Profiles

Source: TAE,
This document contains profiles of participants on the June 8, 2006 multi-agency call on "No Wrong Doors."
(Word)
(PDF)
Associated Date: June 08, 2006

NH ServiceLink Conflict of Interest Disclosure Survey

Source: New Hampshire ADRC, New Hampshire
This survey is given to contractors, staff, members of the advisory board/board of directors, and volunteers of the ServiceLink Resource Center program to verify that they do not work for or have any interest in any parties or organizations doing business with the Resource Center.
(Word)
(PDF)
Updated May 7, 2009

Maine ADRC Presentation

Source: Maine ADRC, Eastern AAA
This presentation describes the ADRC program at the Eastern AAA in Maine. The presentation touches on elements of staffing, collaborations and partnerships, advisory committees, I&A, and overall goals for the project.
(Powerpoint)
(PDF)
Updated November 20, 2007

ADRC Fall 2005 National Meeting - MA ADRC Lessons Learned

Source: The Lewin Group, ADRC-TAE
The resources from the ADRC National Meeting on November 2-3, 2005 have been posted. The posted materials include the bios, presentations, and other resources from the notebooks, as well as other hand-outs that were distributed in sessions.
(Word)
(PDF)
Associated Date: November 01, 2005

Resources for 2005 ADRC Grantees

Source: The Lewin Group, ADRC-TAE
AoA and CMS funded 19 additional ADRC grantees in 2005. The resources on this page are intended to assist 2005 ADRC grantees as they begin work on their grants.
(Internal Link)
Updated February 10, 2009

ADRC Pilot Sites and Target Populations

Source: The Lewin Group, ADRC-TAE
This is an updated list of target populations from 2007. ADRC grantees must serve at minimum two target populations by the end of the grant. This document details target populations and pilot sites for all the grantees.
(Word)
(PDF)
Updated January 23, 2008

Before and After Flow Charts Provided by ADRC Grantees

Source: The Lewin Group, ADRC-TAE
Grantees have provided examples of flow charts, before and after the implementation of the ADRC. Some flow charts show the overall flow of services, while others provide a closer look at the flow of a particular service component, such as eligibility.
(Internal Link)
Updated December 5, 2010

MN ADRC - Phase IV - Business Process Redesign - Work Team Responsibilities

Source: Minnesota
The Minnesota ADRC is redesigning long term care services in four phases. This table details the responsibility of each team member in the redesigned system, part of the final phase which focuses on business process redesign.
(Word)
(PDF)
Updated February 10, 2009

MN ADRC - Phase III - Service Area Integration - Client Services Strategic Map

Source: Minnesota
The Minnesota ADRC is redesigning long term care services in four phases. This graphic details the strategy for providing client services in the redesigned system, part of the third redesign phase which focuses on service area integration.
(Word)
(PDF)
Updated February 10, 2009

MN ADRC - Phase III - Service Area Integration - Client Services Flow Chart

Source: Minnesota
The Minnesota ADRC is redesigning long term care services in four phases. This graphic details client services in the redesigned system, part of the third redesign phase which focuses on service area integration.
(Word)
(PDF)
Updated February 10, 2009

MN ADRC - Phase II - Program Area Redesign - Client Phone Contact Flow Chart

Source: Minnesota
The Minnesota ADRC is redesigning long term care services in four phases. This graphic details how clients access services via telephone in the redesigned system, part of the second phase which focuses on program area redesign.
(PDF)
Updated February 10, 2009

MN ADRC - Phase II - Program Area Redesign

Source: Minnesota
The Minnesota ADRC is redesigning long term care services in four phases. This graphic provides an overview of the second phase which focuses on program area redesign.
(Word)
(PDF)
Updated February 10, 2009

MN ADRC - Phase II - Program Area Redesign - Client Face to Face Contact Flow Chart

Source: Minnesota
The Minnesota ADRC is redesigning long term care services in four phases. This graphic details how clients access services in face to face contacts in the redesigned system, part of the second phase which focuses on program area redesign.
(PDF)
Updated February 10, 2009

MN ADRC - Phase II - Program Area Redesign - Client Electronic Records Flow Chart

Source: Minnesota
The Minnesota ADRC is redesigning long term care services in four phases. This graphic details how client electronic records will flow through the redesigned system, part of the second phase which focuses on program area redesign.
(PDF)
Updated February 10, 2009

MN ADRC - Phase I - Department Integration - Vision, Mission, and Strategic Map

Source: Minnesota
The Minnesota ADRC is redesigning long term care services in four phases. This document details the revised vision, mission, and strategic map of the first redesign phase which focuses on department integration.
(PDF)
Updated February 10, 2009

MN ADRC - Phase I - Department Integration - Merging Human Service and Public Health Departments

Source: Minnesota
The Minnesota ADRC is redesigning long term care services in four phases. This graphic details the merging of the human services and public health department, part of the first redesign phase which focuses on department integration.
(PDF)
Updated February 10, 2009

Point of Entry Systems for Long-Term Care: State Case Studies
Source: Allison Armour-Garb for the New York City Department for the Aging
This report was prepared to inform the New York City Department for the Aging about other states' long-term care ("LTC") point of entry ("POE") systems. The analysis and case studies in this report focus on the following topics: system structure and integration at the state and local levels, common elements of successful systems, and special features of each POE system.
(PDF)
Updated December 12, 2007

Illinois ADRC Visual Summary

Source: Illinois
This summary document from the Illinois ADRC graphically shows their stakeholders, goals and indicators, target populations, and service areas.
(Excel)
(PDF)
Updated November 20, 2007

Technical Assistance to Support the ADRC Grantees

Source: The Lewin Group, ADRC-TAE
Presentation of the major components and activities of the ADRC-TAE to support the ADRC grantees. This updated version was presented at the November 2004 Annual Meeting of the Gerontological Society of America.
(Powerpoint)
(PDF)
Updated December 12, 2007

Louisiana Aging and Disability Resource Center Project Work Plan

Source: Louisiana
This chart outlines key elements of the ADRC work plan in Louisiana and includes a listing of major objectives corresponding with key tasks, lead persons, start and end dates, tasks to be included in each activity, and expected indicators or outcomes of various objectives.
(Word)
(PDF)
Updated November 20, 2007

Just1Call Vision, Mission, Values, and Goals

Source: Mecklenburg County, North Carolina
This one page document clearly and succinctly summarizes Just1Call's visions, missions, and goals. Just1Call is a one-stop information and referral call service serving older adults, individuals with disabilities and their families in Mecklenburg County, North Carolina.
(PDF)
(Word)
Updated December 12, 2007

Contract between State of Wisconsin and County ADRC

Source: Department of Health and Family Services, Wisconsin
Each calendar year, the Family Care aging and disability resource centers (ADRCs) and care management organizations (CMOs) and the Department of Health and Family Services enter into a contract which specifies the services the State is purchasing, and describes the mutual obligations of the Department, the ADRCs and the CMOs. A description of the Wisconsin ADRC Governing Board can be found in the Wisconsin Contract on pages 23-26.
(External Link)
Updated June 11, 2010

Planning Retreat Presentation: National Vision and Expectations

Source: The Lewin Group, prepared for South Carolina, ADRC-TAE
Presentation by Karen Linkins and Sharon Zeruld, TAE, on national vision and expectations for ADRCs. Delivered at South Carolina planning retreat in January 2004.
(Powerpoint)
Updated November 20, 2007

Planning Retreat Presentation: Systems Overview - South Carolina
Source: Rutgers University, prepared for South Carolina, ADRC-TAE
Presentation by Susan Reinhard, Community Living Exchange Collaborative, on ADRC purpose, goals, and system issues. Delivered at South Carolina planning retreat in January 2004.
(Powerpoint)
Updated November 20, 2007

Single Entry Point Systems: State Survey Results
Source: National Academy of State Health Policy, Community Living Exchange Collaborative
Rutgers Center for State Health Policy and NASHP Community Living Exchange Collaborative conducted a survey of states and the District of Columbia on the existence of and characteristics of single entry point (SEP) systems.
(External Link)
Updated November 20, 2007

DC Disability and Aging Resource Center Overview Presentation

Source: Office of Disability and Aging, Medical Assistance Administration, District of Columbia
This presentation includes an overview of the unique issues facing the implementation of the Washington, D.C. Aging and disability center, the services offered by the Center, the flow of operations, benefits offered by the program, request for proposal, partnerships, phase-in implementation of the program, current issues, and future plans.
(External Link) • File type: ppt
Updated February 19, 2008