Customer Service and Client Satisfaction

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Presentation from TAE Training - The Art of Options Counseling

Source: Technical Assistance Exchange
This presentation from the TAE Training on the "Art of Options Counseling" describes the core competencies of Options Counseling and provides strategies for practicing successful options counseling within an ADRC.
(Powerpoint)
(PDF)
Associated Date: June 10, 2010

ADRC-TAE Issue Brief - Excellent Customer Service in an ADRC

Source: ADRC-TAE
This ADRC-TAE issue brief describes why excellent customer service is important within the context of an Aging and Disability Resource Center by illustrating lessons learned about providing excellent customer service from the private and public sectors and drawing practical implications for designing and operating an ADRC that provides excellent customer service.
(Word)
(PDF)
Updated March 6, 2008